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We want your learning experience to be rewarding - and we're committed to answering your questions and sorting our problems as quickly as possible. Here are answers to the most frequently asked questions (FAQ's).


Can you tell me what to do if I click ENTER to get to my learning activity and nothing happens?
The most common reason is because a setting on your computer called "popups" is blocking access to the learning site. You will need to allow popups for anfagedcaretrainingroom.org.au to access the learning activities. This is a safe and valid online site. Click here for more information about allowing popups.


What is password security?
When you login for the first time you will need to change your password.

Do not create a password that is the same as or similar to other passwords that you use for sensitive information e.g. bank account details. It is recommended that you make passwords longer than 8 characters and include upper and lower case letters as well as numbers and keyboard characters.


Why do you need my email address?
All information that you need for your online continuing education will be sent by email. This includes enrolment information, reminders and other information. Under the Privacy Act we are not permitted to provide your email details to third parties.

You can add or update your email in the My Details area once you login. Click the EDIT button at the bottom of the page to add information. Then click the SAVE button.

We also suggest that you check your junk or spam mail if you are not receiving emails from Aged Care Learning Solutions.


This is different... I'm confused!
Yes it’s different but the upgraded learning site looks great and it will be just as simple to use. We suggest that you take a few minutes to have a look around. Click on the HELP button and read the FAQ’s. It won’t take you long to work out what to do.

Phone: 02 9999 1993

Email: info@agedcarelearningsolutions.com.au


How do I get started?
If you were an ANF ACTR learner prior to the 27th March 2013:

Type your usual USER NAME and in the PASSWORD box type the word... learning. You will then need to change your password to ensure your privacy. Make it something easy to remember but not so common that other people might use the same one!

If you are a new ANF ACTR learner:

Type your USER NAME and in the PASSWORD box type the password you have been given. You will then need to change your password to ensure your privacy. Make it something easy to remember but not so common that other people might use the same one!

If you need any help check with your supervisor, call us or send an email.

Phone: 02 9999 1993

Email: info@agedcarelearningsolutions.com.au


What next?
When you login for the first time:

1. There will be a Terms and Conditions document to read and agree to. This is now standard for online learning sites.

2. The system will then ask you to change your password. This is a security feature to protect your privacy.

3. Click - "My Learning" This will take you to the learning activity (module) or activities that you have been enrolled in.

4. Click - "View" This is located on the right hand side in the blue box.

5. Click - "Enter" This is located on the right hand side in the blue box.

6. Start the learning activity (module). The learning activities work just the same as before.


How do I use the catalogue and how does the CPD stuff work?
Click on the Help Button. There is an extensive list of FAQ's including how to use the catalogue and managing your continuing professional development.

We have made changes to the Learning Needs Analysis and Reflection Evaluation as well as the electronic transcript following consultation with the Nursing and Midwifery Board of Australia. We will keep you informed and have these changes completed ASAP.

Don't worry, your CPD activities and hours will still be automatically recorded and you still get a certificate of completion.


I've forgotten my password!
Use the LOST PASSWORD link on this page and follow the directions to reset your password.


How can I change my personal information?
You can change your personal information at any time. Once you have logged in, go to the My Details tab in the blue bar at the top of the page. It is important to keep your personal details up to date.


I've still got some questions...
Please call or email and we will reply during business hours: Monday to Friday. We don't want you to get frustrated or annoyed. Online learning is supposed to make life easier not harder!


Contact Us
ANF Aged Care Training Room Learning Service Centre

Email:                      info@agedcarelearningsolutions.com.au
Phone:                     02 9999 1993