We want your learning experience to be rewarding - and we're committed to answering your questions and sorting our problems as quickly as possible. Here are answers to the most frequently asked questions (FAQ).
How do I get started?
1. Type in your USER NAME and PASSWORD.
2. Agree to the Terms and Conditions
3. Change your password to ensure your privacy. Make it something easy to remember but not so common that other people might use the same one!
What is the first thing I need to do once I have changed my password and agreed to the Terms and Conditions?
You may need to do a few simple browser settings to enter and start the courses. This is a safe and valid online site.
We recommend that you use Google Chrome to access the learning site and learning activities. Google Chrome is free to download onto your computer or portable device.
What is password security?
When you login for the first time you will need to change your password.
Do not create a password that is the same as or similar to other passwords that you use for sensitive information e.g. bank account details. It is recommended that you make passwords minimum 8 characters and include upper and lower case letters as well as numbers and keyboard characters.
Once you have agreed to the Terms and Conditions and changed your password then we suggest you take a few minutes to look around. Click on the Help button for a list of FAQ’s that should answer most of your questions.
When you are ready to do your first learning activity:
1. Click - "My Learning" This will take you to the learning activities that you have been enrolled in.
2. Click - "View" This is located on the right hand side in the mustard box.
3. Click - "Enter" This is located on the right hand side in the mustard box.
4. Start the learning activity (course).
5. If you cannot enter or start the course click on the link on the “Enter” page that says….
Important – Click here for help to enter or start the course
I've forgotten my password!
If you have forgotten your password then click on ‘LOST PASSWORD’
on the login page and follow the directions. Your password will be emailed to the email address that we currently have in your records.
Why am I “locked out” if I don't get my Username or Password right?
The lock out is a security feature to reduce the risk of people being able to access the learning site for unlawful purposes. If you do get locked out you will be able to login again after 5 minutes with the correct Username and Password. Check that you have the correct username, check that you don’t have ‘Caps Lock’ activated on your computer.
Why do you need my email address?
All information that you need for your online continuing education will be sent by email. This includes enrolment information, reminders and other information.
Under the Privacy Act we are not permitted to provide your email details to third parties.
You can add or update your email in the
My Details area once you login. Click the EDIT
button at the bottom of the page to add information. Then click the SAVE
We also suggest that you check your junk or spam mail if you are not receiving emails from us about learning activity enrolments, reminders etc.
How can I change my personal information?
You can change your personal information at any time. Once you have logged in, go to My Details
in the bar under the banner. It is important to keep your personal details up to date including your email address.
I've still got some questions...
There is a ‘Help’
section located in the bar under the banner. Click on Section 1: Frequently Asked Questions.
Each organisation will also have an ‘in-house’
person to assist you. Please check with your supervisor or manager.
Aged Care Learning Solutions
For general enquiries please send us an firstname.lastname@example.org
Emails will be responded to Monday to Friday during EST business hours.